First, our specialists will evaluate your vehicle and provide you with a repair plan (also known as an estimate). One quality that sets 818 Auto Body apart from our competitors is our honest and candid approach to customers. We won’t make promises we can’t keep, either with regard to results or timeliness. That said, our long line of satisfied customers suggests to us that more often than not, we not only meet their expectations, but we exceed them.
Second, throughout the entire process, we will provide you with regular updates on the status of your repairs. We strongly believe that the customer should never be left in the dark. Your feedback is vital to our success.
Third, we conduct regular quality control points during the course of your vehicle’s repairs. Our system of redundancies helps ensure that every thing is in working order when it’s time for you to pick up your vehicle.
Fourth, we offer our customers a lifetime guarantee on our craftsmanship. That is how much confidence we have in the quality of our work. Too many customers are getting swindled by auto repair shops that put dollar signs above pride in what they do.
We’re in it for the long haul, so reputation is of the utmost importance to us.